Skills & Competencies for Commercial Tire Store Manager Assistant

Commercial Tire Store Manager Assistant job profile

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JOB SUMMARY for Commercial Tire Store Manager Assistant

Assists the store manager with the day-to-day operations of a commercial tire store/center.

JOB RESPONSIBILITIES for Commercial Tire Store Manager Assistant

Ensures customer needs are met, complaints are resolved, and service is quick and efficient. Manages the tire center in absence of the manager.

Commercial Tire Store Manager Assistant SALARY RANGE

BASE 50%
$58,860
TOTAL 50%
$66,053
Job Level
S01
Job Code
SM15000354
Education/Degree
Bachelor's Degree
Reports To
Store Manager

Commercial Tire Store Manager Assistant Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Commercial Tire Store Manager Assistant skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Commercial Tire Store Manager Assistant

1 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Describes the application of upselling, cross-selling, and closing sales techniques in retail operations.
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Level 2 Behaviors
(Light Experience)
Conducts research on current and upcoming distribution channels tailored to a specific product category.
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Level 3 Behaviors
(Moderate Experience)
Analyzes consumer buying patterns and trends to predict product and service demands.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to assess the effectiveness of retail sales strategies and promotional methods.
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Level 5 Behaviors
(Mastery)
Designs and executes customer segmentation and personalization techniques to deliver tailored marketing promotions.
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2 Industry Competency – Retail Operations
Proficiency Level -1
Skill definition-Overseeing the daily operations and duties of running a retail store or chain in order to ensure customer satisfaction and adequate resources.
Level 1 Behaviors
(General Familiarity)
Describes the potential bottlenecks and challenges when managing our organization's retail operations.
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Level 2 Behaviors
(Light Experience)
Assists in monitoring the inventory, schedules, and resources required in our organization's retail operation.
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Level 3 Behaviors
(Moderate Experience)
Analyzes customer feedback and complaints to gain insights for facilitating retail improvements.
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Level 4 Behaviors
(Extensive Experience)
Evaluates our organization's supply chain management to determine cost-saving improvements.
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Level 5 Behaviors
(Mastery)
Builds monitoring systems for tracking and overseeing employee performance when adhering to retail procedures.
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3 Commercial Tire Store Manager Assistant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Store Manager Assistant
Proficiency Level - 4
5 Competency for - Commercial Tire Store Manager Assistant
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for Commercial Tire Store Manager Assistant

1 Job Family Competencies – Customer Retention
Proficiency Level -1
Skill definition-Attracting, retaining, and converting customers into loyal buyers to reduce attrition, increase ROI, and acquire new customers.
Level 1 Behaviors
(General Familiarity)
Cites possible factors that affect customer retention rates.
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Level 2 Behaviors
(Light Experience)
Compiles a list of customer trends and product feedback to improve customer retention.
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Level 3 Behaviors
(Moderate Experience)
Analyzes customer feedback to execute new techniques in ensuring customer retention.
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Level 4 Behaviors
(Extensive Experience)
Delivers customer retention strategies to increase customer lifetime value and reduce churn rates.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced technology to improve customer retention metrics.
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2 Job Family Competencies – Customer Satisfaction
Proficiency Level -2
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Explains the framework process used to monitor and ensure customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Collects customer feedback to support the analysis of customer satisfaction scores.
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Level 3 Behaviors
(Moderate Experience)
Handles challenges and issues that affect high level customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Integrates customer service analytics to forecast customers' future needs and maximize satisfaction.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to align our core values with customer service goals.
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3 Commercial Tire Store Manager Assistant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Store Manager Assistant
Proficiency Level - 4
5 Competency for - Commercial Tire Store Manager Assistant
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Commercial Tire Store Manager Assistant

1 Core Competencies – Scheduling
Proficiency Level -2
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Discusses the importance of scheduling, which includes achieving a good work-life balance.
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Level 2 Behaviors
(Light Experience)
Records employee availability to increase attendance at scheduled meetings.
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Level 3 Behaviors
(Moderate Experience)
Prepares staffing forecast dashboards as well as comparative data on results versus forecasts.
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Level 4 Behaviors
(Extensive Experience)
Manages travel arrangements or schedules, such as booking flights and making hotel or restaurant reservations.
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Level 5 Behaviors
(Mastery)
Creates strategies and objectives to improve the functional infrastructure of general workforce scheduling.
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2 Core Competencies – Key Performance Indicators (KPI)
Proficiency Level -2
Skill definition-Knowledge of and ability to apply a set of quantifiable measurements to determine how effectively an individual, team or organization is achieving a business objective.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and purposes of Key Performance Indicators (KPI).
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Level 2 Behaviors
(Light Experience)
Gathers internal and external benchmarks for KPI development.
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Level 3 Behaviors
(Moderate Experience)
Defines KPIs in terms of Specific, Measurable, Achievable, Realistic, and Timely (SMART) goal criteria.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs on KPI practices to employees and managers.
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Level 5 Behaviors
(Mastery)
Establishes organizational Key Performance Indicators (KPI) frameworks and management processes.
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3 Commercial Tire Store Manager Assistant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Store Manager Assistant
Proficiency Level - 4
5 Competency for - Commercial Tire Store Manager Assistant
Proficiency Level - 5

Summary of Commercial Tire Store Manager Assistant skills and competencies

There are 5 hard skills for Commercial Tire Store Manager Assistant, Retail Industry, Retail Operations, Membership Program, etc.
3 general skills for Commercial Tire Store Manager Assistant, Customer Retention, Customer Satisfaction, Promotion.
11 soft skills for Commercial Tire Store Manager Assistant, Scheduling, Key Performance Indicators (KPI), Financial Acumen, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Commercial Tire Store Manager Assistant, he or she needs to be proficient in Scheduling, be proficient in Key Performance Indicators (KPI), and be proficient in Financial Acumen.

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